1. Overview
This Privacy Policy describes how StoresBoost ("we", "us", "our") collects, uses, and shares information when you use our platform and related services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information you provide
- Account information: name, email address, password, and company details when you register.
- Billing information: payment details are processed and stored by Stripe; we receive only metadata such as last four digits and billing status.
- Store data: information from e-commerce platforms you connect, such as orders, products, customers, and inventory.
- Support communications: messages you send us through email, chat, or support forms.
Information collected automatically
- Usage data: log data such as IP address, browser type, pages visited, and timestamps.
- Device data: device type, operating system, and unique identifiers.
- Cookies: see our Cookie Policy for details.
3. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the Service.
- Process transactions and send billing notifications.
- Respond to support requests and communicate with you.
- Improve, personalize, and expand the Service.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with legal obligations.
4. How We Share Information
We do not sell your personal information. We share information only as described below:
- Service providers: vendors who help us operate the Service (hosting, payment processing, email delivery, analytics). They are contractually bound to protect your data.
- Integrations: platforms you explicitly connect (e.g. Shopify) receive and send data as needed to perform the integration.
- Legal requirements: when required by law, subpoena, or to protect the rights, safety, or property of StoresBoost or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
5. Third-party Integrations
When you connect a third-party service (such as Shopify, Stripe, FedEx, or UPS) to StoresBoost, that third party's own privacy policy governs its handling of your data. Please review the privacy policies of any services you connect.
6. Cookies & Tracking
We use cookies and similar technologies to operate and improve the Service. See our Cookie Policy for details on what we use and how to manage your preferences.
7. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS), encrypted storage, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain data after account closure for legal, accounting, or fraud-prevention purposes. You may request earlier deletion at any time.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete personal information we hold about you.
- Object to or restrict certain types of processing.
- Request a portable copy of your data.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data-protection authority.
To exercise any of these rights, contact us and we will respond within the time frame required by applicable law.
10. Children's Privacy
The Service is not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
11. International Transfers
Your information may be processed in countries other than your own. We take appropriate safeguards to ensure your information receives an adequate level of protection wherever it is processed.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service at least 14 days before the changes take effect.
13. Contact
Questions about this Privacy Policy? Get in touch — we'll respond within 7 business days.